Dutch-English Customer Support Representative (Remote)
Mindy Support
Job description
About the role
We are looking for a bilingual Dutch-English Customer Support Representative to join Mindy Support’s remote team. The role is full-time, freelance and offers flexible working hours while providing assistance to customers of Dr Smile through email, chat and phone.
Key responsibilities
- Respond to tickets (email and chat) in Dutch and English using Dr Smile’s CRM.
- Provide phone support in both languages.
- Handle inquiries about payments, appointments, cancellations and specific dental-related requests.
- Manage social-media queries in Dutch and English.
- Maintain and update customer data in the client’s systems.
- Perform additional tasks assigned by the supervisor and report to senior management.
Required profile
- At least 1 year of customer support experience.
- Fluent Dutch (C1) and good English (B2).
- Familiarity with medical terminology in the dental field (braces, aligners).
- Ability to work under pressure, good communication and teamwork skills.
Required skills
- Experience with HubSpot or a similar CRM.
- Proficiency in G Suite.
- Comfortable working on Windows 10 or later.
What we offer
- Two-week paid training and a two-month probation period.
- Compensation of $850 / month during trial, $150 bonus after successful probation, then $900 / month plus up to $200 KPI bonus.
- 20 paid vacation days and 10 paid sick days per year.
- Flexible schedule (5 days work, 2 days off) and remote work setup.
- Long-term loyalty bonus system and supportive management.
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Published 1 maand geleden
Expires over 1 week
34 views · 0 interested
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Mindy Support