Dutch-English Customer Support Representative (Remote)

About the role

We are looking for a bilingual Dutch-English Customer Support Representative to join Mindy Support’s remote team. The role is full-time, freelance and offers flexible working hours while providing assistance to customers of Dr Smile through email, chat and phone.

Key responsibilities

• Respond to tickets (email and chat) in Dutch and English using Dr Smile’s CRM.
• Provide phone support in both languages.
• Handle inquiries about payments, appointments, cancellations and specific dental-related requests.
• Manage social-media queries in Dutch and English.
• Maintain and update customer data in the client’s systems.
• Perform additional tasks assigned by the supervisor and report to senior management.

Required profile

• At least 1 year of customer support experience.
• Fluent Dutch (C1) and good English (B2).
• Familiarity with medical terminology in the dental field (braces, aligners).
• Ability to work under pressure, good communication and teamwork skills.

Required skills

• Experience with HubSpot or a similar CRM.
• Proficiency in G Suite.
• Comfortable working on Windows 10 or later.

What we offer

• Two-week paid training and a two-month probation period.
• Compensation of $850 / month during trial, $150 bonus after successful probation, then $900 / month plus up to $200 KPI bonus.
• 20 paid vacation days and 10 paid sick days per year.
• Flexible schedule (5 days work, 2 days off) and remote work setup.
• Long-term loyalty bonus system and supportive management.