CX Associate – Dutch (Voice)

About the role

As a CX Associate you will join the Magic team to deliver best-in-class support for Dutch-speaking customers, acting as a bridge between customers and the clinical team.

Key responsibilities

• Answer client inquiries by phone and email.
• Address order and product issues via the customer interface platform, Facebook and email.
• Track shipments and handle backend shipping inquiries.
• Conduct general research and update client addresses and information.

Required profile

• Fluent in Dutch and English, able to convey key points concisely.
• Available to work weekends or split shifts.
• Highly organized and able to manage multiple projects simultaneously.
• Calm under uncertainty and rapidly changing situations.
• Resourceful, quick learner who can self-teach needed skills.

Required skills

• Proficiency in Dutch language.
• Proficiency in English language.

What we offer

• 100% work-from-home setup.
• Hands-on support and training opportunities.