Director of PMO - Insurance & Investments

About the role

The Director of Project Management Office (PMO) establishes, leads and manages the organization's PMO to ensure effective governance, planning, execution, monitoring and delivery of strategic and operational projects. The role oversees the project portfolio across insurance, investment, corporate operations, technology, digital transformation and business development, keeping projects within approved timelines, budgets, quality standards and objectives while managing risk, resources and stakeholders.

Key responsibilities

• Define PMO strategy, policies, methodologies, standards and governance; implement standardized processes, tools, templates and reporting
• Oversee the project portfolio, evaluate proposals and business cases, prioritize by value, risk and resources, and report to senior management
• Plan, schedule, budget and execute projects, driving corrective actions and cross-functional coordination
• Oversee insurance projects (underwriting, claims, policy administration, distribution) and investment projects (financial products, portfolio reporting, client services)
• Oversee technology projects such as core systems, CRM, ERP, digital platforms and automation, coordinating with IT and operations
• Manage project budgets, forecasts, costs, ROI and benefits realization, working with Finance and Procurement
• Set up risk, compliance and quality frameworks, coordinate with Risk, Compliance, Legal and Internal Audit, and keep project documentation
• Develop dashboards and reports, present to executives, run project reviews and governance sessions
• Lead and coach project managers and PMO staff, build relationships with executives, sponsors and vendors, and promote a culture of ownership and continuous improvement

Required profile

• Bachelor's degree in Business Administration, Project Management, Finance, Engineering, IT or a related field; MBA preferred
• Minimum 10-15 years of progressive experience in project, program or portfolio management, including at least 5 years in a senior PMO leadership or Director role
• Proven experience establishing, managing or transforming a PMO and overseeing complex, enterprise-wide projects
• Background in insurance, banking, financial services or investment management highly desirable
• Preferred certifications: PMP, PRINCE2 Practitioner, MSP, PfMP, Agile/Scrum, Lean Six Sigma

Required skills

• Strategic project and portfolio management and PMO governance
• Financial planning and budget management
• Risk assessment, executive communication and stakeholder management
• Change management, leadership and use of project management systems and reporting tools