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Skills
Experience
Tour Guide & Visitor Experience Assistant
Doolin Cave
2024-03 -
Handles customer enquiries, bookings and admissions both in‑person and via phone and email for a busy visitor attraction. Processes admissions, retail transactions and reservations accurately using POS and booking systems. Delivers engaging guided experiences to domestic and international visitors, communicating confidently with individuals and groups. Resolves customer queries while balancing guided tours with administrative and operational responsibilities, and builds rapport by providing local tourism information.
Founder
West & Wild Collective
-
Developed an independent tourism and destination‑marketing brand promoting the west of Ireland through digital content, storytelling, photography and itineraries. Researched and created visitor‑focused itinerary content, strengthening knowledge of attractions, routes and tourism experiences across the region. Managed the project independently, demonstrating initiative, organisation, audience awareness and a strong interest in developing tourism products and experiences.
Tour Guide & Customer Assistant
Aillwee Cave
2018-01 - 2021-12
Delivered engaging guided experiences and excellent customer service in a high‑volume tourism environment. Assisted with admissions and retail sales, responding to visitor needs and maintaining a welcoming experience. Contributed to the overall visitor satisfaction by handling enquiries and ensuring smooth operation of the attraction.
Tour Guide
Dunguaire Castle
2017-01 - 2017-12
Provided historical tours and welcomed domestic and international visitors from diverse backgrounds. Utilised strong communication and interpersonal skills to create a positive and memorable visitor experience.
Communications & Administration Assistant
Ballyvaughan Development Group
2016-01 - 2017-12
Updated tourism website content and created social‑media material promoting the local area. Supported administration and community communications, maintaining accurate and professional information.
Languages
English
fluent
Last updated: 15 uur geleden